Refund and Return Policy

Overview

Acute Pharmacy Outlet ® ™ offers a 60-day return and refund policy. If 60 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

  • Item must be unused, unopened, and in the same condition as received

  • Item must be in its original packaging

  • A receipt or proof of purchase is required

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

Due to health, safety, and regulatory reasons, the following items cannot be returned or refunded:

  • Prescription medications

  • Over-the-counter (OTC) medicines once opened

  • Health supplements once opened

  • Personal care and hygiene products that have been opened or used

  • Medical devices that are opened, used, or missing original seals

  • Perishable items

  • Digital or downloadable products

  • Items classified as hazardous, flammable, or regulated substances

These restrictions are in place to protect customer safety and comply with healthcare regulations.

Partial Refunds (If Applicable)

Only partial refunds may be granted in the following situations:

  • Items showing signs of use

  • Items damaged or missing parts not due to our error

  • Returns approved after the 60-day return window

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time depends on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account

  2. Contact your credit card company (processing delays may occur)

  3. Contact your bank

If the issue persists, please contact our support team using the details provided on our website.

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival.

To request an exchange:

  • Contact us via email with proof of damage

  • Approved exchanges will be for the same item only

Gifts

If an item was marked as a gift at purchase and shipped directly to you, you will receive store credit once the return is approved.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping & Returns

Customers are responsible for return shipping costs.
Shipping fees are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned products.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact us at headoffice@acutepharmacy.com using the support information listed on our website.